Refund policy

Return and refund policy

Happy and Home currently ships within the United States.

We accept return requests within 30 days, starting from delivery of the last item in your order. If the final day falls on a weekend or holiday, the request window extends to the next business day.

Items must be unworn or unused, with tags where applicable, and in their original packaging. Please have your order number or proof of purchase available.

To request a return, select “Returns & cancellations” in our store menu, sign in to your customer account, and open the relevant order. You can also contact us at happyandhomeco@gmail.com.

Please request a return before sending anything back. We’ll provide instructions on where and how to return your item. Customers are responsible for return shipping costs for change-of-mind or incorrectly selected size/model returns. If your item arrives damaged, defective, misprinted, or incorrect, contact us first. We’ll arrange an appropriate resolution and cover return shipping if a return is required. Your statutory rights are not affected.

Cancellations

You may request cancellation through your customer account before your order is fulfilled. If your order has already been fulfilled, please follow the return process instead.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact happyandhomeco@gmail.com promptly with your order number and clear photos of the issue. We’ll review it and arrange an appropriate resolution, which may include a replacement or refund.

Exchanges

To exchange an item, request a return and place a new order for the replacement item.

Refunds

We’ll notify you after receiving and inspecting your return. If approved, we’ll issue your refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it.

If more than 15 business days have passed since approval, contact happyandhomeco@gmail.com.

Your statutory rights are not limited by this policy.

Thank you for supporting Happy and Home. 🤍